> For the complete documentation index, see [llms.txt](https://docs.diro.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.diro.app/laporan/rekonsiliasi.md).

# Rekonsiliasi Pembayaran

Rekonsiliasi menjawab satu pertanyaan: **apakah setiap booking berbayar punya transaksi yang cocok, dan sebaliknya.**

## Cara membacanya

Laporan menampilkan, hari per hari, booking yang tercatat dibayar berikut transaksi yang menyertainya. Yang perlu diperiksa adalah baris yang tidak berpasangan.

## Hal yang normal, bukan masalah

**Transaksi tanpa booking.** Pembelian paket dan membership adalah transaksi yang berdiri sendiri — pelanggan membeli kredit, bookingnya baru terbentuk nanti saat kredit ditukarkan. Uangnya tidak hilang, hanya belum terikat ke satu booking.

**Booking tanpa transaksi.** Booking internal yang dibayar tunai di tempat tidak melewati gateway pembayaran, jadi tidak punya transaksi online.

## Yang perlu ditindaklanjuti

Booking berstatus terbayar tetapi saldo tidak bertambah, atau sebaliknya. Kalau menemukan ini, catat kode bookingnya dan hubungi tim DIRO — pencarian transaksi berdasarkan kode booking tersedia di riwayat transaksi.

## Riwayat transaksi

**Pengaturan → Saldo → Riwayat.** Setiap pergerakan saldo tercatat di sini dan bisa dicari berdasarkan kode booking. Ini titik awal paling cepat saat menelusuri satu kasus.


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