> For the complete documentation index, see [llms.txt](https://docs.diro.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.diro.app/en/payments-and-finance/fees-and-how-theyre-calculated.md).

# Fees & How They're Calculated

## Calculation order

```mermaid
flowchart TD
  A["Service price"] --> S["Subtotal"]
  B["Additional participants"] --> S
  C["Resource / provider"] --> S
  D["Add-on"] --> S
  S --> N["Net booking value<br/>= Subtotal − Discount"]
  E["Voucher / membership"] -->|"Discount"| N
  N --> T["Total paid by customer"]
  F["Platform fee &<br/>payment fee"] --> T
  N ==>|"goes into"| W[("Your wallet")]
```

**Subtotal** is the service price plus additional participants, the selected resource or provider, and add-ons.

**Discount** from a voucher or membership is subtracted from the subtotal. The result is the net booking value.

**Total paid by the customer** is the net booking value plus the platform fee and payment fee, as configured in **Settings → Setting → Payment tab**.

**What lands in your wallet** is the net booking value.

## Example

A 60-minute massage at Rp 150,000, plus aromatherapy at Rp 25,000, with the customer using a Rp 20,000 discount voucher.

* Subtotal: Rp 150,000 + Rp 25,000 = **Rp 175,000**
* Discount: **Rp 20,000**
* Net booking value: **Rp 155,000** → this is what lands in the wallet
* The platform fee and payment fee are added on top, according to your settings
* The total paid by the customer is the sum of both

{% hint style="info" %}
On the invoice and in reports, the platform fee and payment fee are shown as **a single combined line**. The customer sees one fee amount, not the breakdown.
{% endhint %}

## Rounding

All values are in Rupiah with two decimal places. Calculations are done server-side, so the numbers on the storefront, invoice, and reports always match.

## Configuring fees

The fee structure is set in **Settings → Setting → Payment tab**, and can differ per payment method — for example, QRIS can have a different fee from a virtual account. If you have a special arrangement with DIRO, that rate applies automatically to your business.


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