> For the complete documentation index, see [llms.txt](https://docs.diro.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.diro.app/booking/perubahan-jadwal.md).

# Reschedule, Pembatalan & Waitlist

## Reschedule mandiri

Pelanggan bisa memindahkan jadwalnya sendiri lewat tautan di email konfirmasi atau halaman **Booking Saya**. Mereka tidak perlu akun.

Aturannya Anda tentukan di **Pengaturan → Pengaturan → tab Pembayaran**:

* **Batas waktu reschedule** — berapa jam sebelum jadwal, reschedule masih diperbolehkan.
* **Maksimal reschedule** — berapa kali satu booking boleh dipindahkan.

Lewat dari batas itu, tombolnya tidak muncul dan pelanggan diarahkan menghubungi Anda. Anda tetap bisa memindahkannya dari portal tanpa batasan tersebut.

## Pembatalan

Sama polanya: **Pengaturan → Pengaturan → tab Pembayaran** menentukan berapa jam sebelum jadwal pembatalan masih diizinkan. Saat booking dibatalkan, voucher yang dipakai dikembalikan kuotanya, dan komisi provider tidak dihitung.

## Waitlist

Kalau slot sudah penuh, pelanggan bisa mendaftar ke waitlist alih-alih pergi. Daftar peminat masuk ke portal Anda, sehingga saat ada pembatalan Anda tahu persis siapa yang perlu dihubungi.

## Batas booking

**Pengaturan → Pengaturan → tab Pembayaran** juga mengatur berapa jauh ke depan pelanggan boleh booking. Ini berguna kalau jadwal Anda baru fix mendekati hari-H, atau sebaliknya kalau Anda ingin menerima booking jauh-jauh hari.


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