> For the complete documentation index, see [llms.txt](https://docs.diro.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.diro.app/booking/alur-booking.md).

# Alur Booking Pelanggan

## Langkah demi langkah

```mermaid
flowchart TD
  A["Buka storefront"] --> B["Pilih layanan"]
  B --> C["Pilih cabang"]
  C --> D["Pilih tanggal"]
  D --> E["Pilih slot & provider"]
  E --> F["Tambah add-on<br/>(opsional)"]
  F --> G["Isi data & verifikasi<br/>nomor HP (OTP)"]
  G --> H["Pakai voucher atau<br/>membership (opsional)"]
  H --> I["Checkout & pilih<br/>metode pembayaran"]
  I --> J{"Pembayaran"}
  J -->|"Berhasil"| K["Booking CONFIRMED<br/>email + invoice terkirim"]
  J -->|"Kadaluarsa"| L["Booking dibatalkan<br/>kuota voucher dikembalikan"]
```

## Status booking

| Status                  | Artinya                                                                  | Apa yang perlu Anda lakukan                                    |
| ----------------------- | ------------------------------------------------------------------------ | -------------------------------------------------------------- |
| **Menunggu pembayaran** | Booking dibuat, pembayaran belum masuk. Slot ditahan sementara.          | Tidak perlu apa-apa. Sistem menunggu sampai batas waktu.       |
| **Terkonfirmasi**       | Pembayaran diterima. Slot terkunci.                                      | Siapkan layanan sesuai jadwal.                                 |
| **Selesai**             | Layanan sudah dijalankan.                                                | Komisi provider dihitung dari booking ini.                     |
| **Dibatalkan**          | Dibatalkan oleh pelanggan, oleh Anda, atau karena pembayaran kadaluarsa. | Cek aturan refund di Pengaturan → Pengaturan → tab Pembayaran. |

## Booking dari sisi Anda

Anda juga bisa membuat booking sendiri dari **Pemesanan → Pemesanan → Tambah**. Ini untuk walk-in, telepon, atau pelanggan yang datang langsung. Booking internal bisa ditandai sudah dibayar tunai, dan tetap masuk laporan serta perhitungan komisi.

## Verifikasi nomor HP

Pelanggan memverifikasi nomor HP-nya lewat kode OTP saat booking. Ini memastikan nomor kontaknya valid dan mengurangi booking fiktif serta no-show.

## Slot yang ditahan

Saat pelanggan sampai di halaman pembayaran, slotnya ditahan supaya tidak direbut orang lain. Kalau pembayaran tidak selesai sampai batas waktu, slot dilepas otomatis dan kembali tersedia.

{% hint style="info" %}
Kalau pelanggan sudah membayar tapi bookingnya terlanjur kadaluarsa karena telat konfirmasi dari bank, sistem memulihkannya otomatis. Anda tidak perlu membuat booking ulang secara manual.
{% endhint %}


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